Dear Sandeep and Ishani,
Please treat this email as a heartfelt gratitude to the immaculate and attention to details planning done from your end for our Holiday to Manali. Not only the execution and planning was perfect but I must appreciate the Polite yet Smart Attitude that Mr Sandeep kept whilst the pre trip communications.
Ms Ishani is Truly the right leader chosen for the team since the response time , Monitoring and co-ordination was ensured to be in place and she was Polite and Generous enough to give me a Briefing call and explain the flow of the tour. She also ensured smallest of things being discussed wherein she did tell us what all to carry , where to shop and what to shop , check if Me n My wife have boarded the bus , if I like the room , and a lot of other things.
Mr Sandeep ensured that the hotel and ground handler was informed well in advance to take special care of us. We clearly could feel a difference in the attitude and services rendered to us than it was done to others.
The property was wonderful and the tours were arranged well( agin credit goes to you guys). I belong to the same industry and hence I understand that Whilst you need to be humble with your client , alongside the tour cannot be left at the disposal of the service provider, He has to be communicated continuously to ensure all is in place..and that was exactly what Ms Ishani and Mr Sandeep did.
You guys are definitely an asset to your company and its great to see that You are truly living up to the name of TUI and making it even a better Service Infused unit.